@bradmillerpe I suggest you call support and see if they can find a cause, or at least replace it. I would open up the timeline video and it would be black with lettering saying video not captured. I have two and they work fine. So yes, when the shutter is set to closed in Home Mode, it should not be initiating recordings from motion. Clear nights on both nights. Have you already power cycled the camera by taking out the battery and reinserting? Snowing? >>however, if motion detection is off, will it still record when in away mode?? With 1080p HD resolution, it can zoom in up to 8x, so you can see details like license plates and faces from up to 15 feet away. I have an Orbi Pro mesh system and a . But you can see what version your camera is currently on in the app, in the Camera Settings section. Cameras are set to normal sensitivity, people only, the person must have walked across the field of view, connectivity tested this morning, and it is . I really thought Simplisafe would be much better than this. So you mention that you've already taken out the battery to shut it down. I took packet traces from the WAP and when the camera disconnects from the Simplisafe internet server it is the camera sending the disconnect. If so, it wouldn't be able to catch you if you were driving in, versus if you were walking in. But during the daytime, records every car that passes. It's especially useful if your camera watches over high traffic areas, like a busy street. It does not sound like your camera is behaving correctly. That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting. The company now offers just one, for $9.99 a month. Mine are both set on medium, not high. COMPANY . "The SimpliSafe Outdoor Security Camera is a long-awaited, but slightly flawed addition to the lineup.". It is extremely annoying to have the spotlight switch on every few seconds while relaxing on the patio with the alarm off. Have you already power cycled the camera by taking out the battery and reinserting? If you do call, please post your outcome here. It is 3.1 inches wide and 2.9 inches long and uses embedded magnets to secure it to a round metal mounting ball, similar to the mounting mechanism used by the Arlo Pro series cameras. It happened to me. I took the battery out and put it back in to force a "reboot" of the camera. I put in a fresh battery and it all stopped. Drives and operating systems may have been wiped or removed and passwords are unknown. Like maybe a flag waving in the wind. I would also add that the Outdoor Camera does use a built-in Motion Sensor that works like the one we have for the main system; that is, it works by detecting sources of heat that are moving around in the scene. Base station has latest update. The Outdoor Camera does capture motion events, but you'll also have the ability to view the live stream of it from the SimpliSafe mobile or web app. But then I go through periods of phantom notifications starting again after notifications are back on. @jaimelogeman Let's try to determine what is different with our cameras. Both of mine do. Backed by optional 24/7 professional monitoring for fast police dispatch. Finally removed it from the system its useless to me when im not home to fix it what a waste. Version 1.9, with stability and performance improvements, is rolling out now. The SimpliSafe app lets you monitor your doorbell for free, but for video recording, you'll need a cloud storage plan. Sometimes my outdoor camera records me leaving home, but doe NOT record my return via the same route. @wumbe do you have People Only mode turned on? $29.99$29.99. Outdoor Camera Firmware 1.9 is currently rolling out gradually to all units, and it includes updates that may resolve some cases here. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located. I have two of the units and work great. The Outdoor Camera is designed to keep recording for as long as there's motion in the scene - so it might have been triggered by something thatlooks like a human to the AI. Discussions around our indoor camera, also known as the SimpliCam, happen here. Good luck. Though it is especially concerning that you're still getting triggers even when the camera is facing a wall, so there couldn't possibly be any actual triggers. Wireless Outdoor Security Camera An ultra-wide 140 degree field of view in HD color night vision and a spotlight that shines when there's motion. For some users, this may be overkill, and you can change that duration in the settings. What version of the firmware do you have? It's everything you need to keep your home and family safe. If still an issue call support. Confirm or cancel alarms in seconds with Alarm Texts. The company just started offering an outdoor outfit for its indoor camera. Is this supposed to happen with the "all motion" setting? Nothing has changed on my WiFi. In the morning I have dozens of clips I have to delete. There isn't any wind today. Here's what you can expect from it: HD (1080p) video; . The SimpliSafe system has two-way audio on all of its cameras. You'll get professional monitoring along with video recording with this plan for an unlimited number of cameras. My indoor camera does not have any issues hardly ever. I have a new outdoor camera above the front door. Built to work in snow or rain and from -4F to 122F. On the app and website, it would indicate that the "connection is lost". If you click on a grid box, that is excluded from executing a motion being seen to stop recording. More updates are of course on the way. I'm not sure you're seeing the exact same issue, since it sounds like the original poster is definitely still getting recordings. Its probably a software issue. Read on to find out what those changes are and how they affect your system. In the past, SimpliSafe gave its users the option to buy a "wet suit" for the indoor cam so users could use it outdoors. Secret Alerts (When Enabled) User Initiated Test of the SimpliSafe system. Now, the replacement camera has started doing the same thing. Camera firmware updates are pushed to your device automatically. We'll be happy to help! @Woowee_oowee I have two outdoor cameras, both using the AC adapter so I don't worry about climbing ladders to swap batteries. The camera needs to be close to the house to use the internet. I would actually recommend that you reset that camera by holding down the button on the top for 16 seconds. 0. I have 2 outdoor cams and don't have this behavior, and work as expected. The two SimpliSafe outdoor cameras I have installed recorded nothing overnight, but they recorded me and the FedEx guy just fine in the same place yesterday evening. MSRP $170.00. The battery was drained overnight since it kept detecting ghost motions. SimpliSafe Entry Sensor (Pack of 4) - Window and Door Protection - Compatible with The SimpliSafe Home Security System - Latest Gen. $49.99$49.99. Nothing should have triggered them. Our engineering team is aware, and is working on a fix - targeting the next firmware update. Which is when you would rely on the camera to work properly the most. >>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. If you get a chance, please post your outcome here so we can all learn. Ive already called Simplisafe a couple of times about it. When you release, it should reboot, and you can install it again from the app like a new camera. @davey_d my camera shows V99.99. You guys need to update your camera system or something. Started at 3:00 am, getting notification every 3 minutes. Do SimpliSafe outdoor cameras have audio? You can set them to record when motion is detected, or you can set a schedule for them to record at specific times. I actually think it's more than a little deceptive of Simplisafe to offer an outdoor camera kit for their indoor camera because it suggests the indoor camera can function as . That right there should help SS zero in on the problem. How about a hard reset? It's an incredible piece of technology that's engineered to work with our. @halestroy I agree. Come on SS, get this problem resolved!!!!!!!! Duress Alarm. So in response to customer feedback we've made a few changes to the way SimpliSafe cameras record events. Unlimited Camera Recording. . Dont release the reset button until the cameras LED lights appear. SS is letting their reputation spiral down and the company deserves all negative comments and ratings. I think it wont, which defeats the purpose of the camera if the alarm is triggered, right? Now, last night, one of my cameras was going off every three minutes. Head into System Settings, scroll down, and then select the "Siren Duration" option. Fits in anywhere, from condo to castle. These outdoor cameras are terrible! 0. @davey_d How do we download this update to the camera? So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. I do, some don't, that's the way it works. But it should have stopped when you disabled the Motion Sensing in the app. That's a little odd. 2. I would think it should record "all motion" inside your activity zone parameters, but no idea why it would start recording outside of my marked zones?Has anyone else experienced this issue and found a good fix? It wouldn't stop recording. After one night the battery is already dead. The new SimpliSafe Wireless outdoor security camera is a great option for protecting the outside of your home. Has anyone had issues with their outdoor camera recordingoutsideof set activity zones? SS should stop selling the cameras, when they know there's a built-in problem with them! The camera had this issue just yesterday(. This has worked fine for several days but this morning I started receiving continuous notifications every minute. I had this a few times during heavy rains, https://community.simplisafe.com/conversations/wireless-outdoor-security-camera/getting-continuous-notifications-from-outdoor-camera-when-no-motion-activity/61dde3f2f0f05706cf714b02. Maybe outdoor lamps or vents? How many outdoor cameras can I have with SimpliSafe? That fixed the issue. But it could also be a problem with the firmware itself. But it could also be a problem with the firmware itself. 21 . April 7th) and it keeps "detecting motion" every few minutes or so. And also depending on the angle, it might be having trouble discerning 'people' shapes. No luck. It started doing this tonight every 3 minutes. In early April 2022 there was a system update, but Ive not seen a camera update. Every 7 minutes it would trigger. Phones and Tablets are of unknown condition and may have Unknown Carrier, May be Locked, or have an unknown password. It features two WiFi antennas to ensure a strong connection with your router so you never miss a beat. It will also need to be within 25 feet of a power outlet. SimpliSafe does not currently Continue reading Can SimpliSafe Cameras . 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