30 meals and 18 Extras. The packaging does not protect them at all. Quick and Easy:Here, you can find dishes that can be cooked in thirty minutes or less. Many times I have had to throw out the produce because its mush or nasty. Today I received my box a day late and then I could see where it was opened by someone then sealed back up, and the protein was missing. Home Chef is a Chicago-based meal kit delivery service that was founded back in 2013. I have used Home Chef for a couple of months but recently cancelled. The bad produce time and time again though - that was the clincher. Chat with a Customer Service Representative . I've been a customer of home chef a little more than a year. Most meals will typically be between 700-1000 calories, but calorie-conscious meals will typically be below 625. Packages are never sealed properly-I've had a few where the bottom popped wide open. . The most expensive plan is four keto + paleo. - Pastry Chef Central Team. In general, the important Home Chef packaging details are: Verdict:If you compare Hello Fresh vs Home Chef in delivery, you will see that it is much more comfortable with free delivery for orders above $ 45. Espaol. Customer Service . Search Close. Home Chef Business ProfileHome Chef Meal Prep Contact Information 433 W Van Buren St Ste 750N Chicago, IL 60607-0434 Visit Website (872) 225-2433 Customer Complaints 75 complaints closed in. Hi! Something went wrong while submitting the form. Unless the produce comes ruined. I never received a single kit that didnt have any bad produce. Each of them has its peculiarity. Carrollton, TX 75007. Thank you! The estimated base pay is $36,526 per year. What meal plans do you offer? We loved it in VA but since starting, out of maybe 10-12 boxes so far, all but 1 was terrible. You can select how many meals per week you wish to receive, as well as the number of servings and type of ingredients included for the preparation of your dish. We are not very happy about this because we plan on having a meal Tuesday, Wednesday and Thursday. Who will be the winner this time, Hello Fresh or Home Chef? But at the same time, these special categories help you find food if you have unusual preferences. Customer Service: Award-winning customer service; Price: Starts at $6.99 per serving; From $6.99 per serving Get a Deal. Customer Service. I accidentally entered the wrong information when purchasing a gift card. save 20% on air fryers now through 11/02 | free shipping on orders over $100! Making it highly accessible to all sorts of people around the country. I had 2 orders where things were just missing as well, which was frustrating. All this makes you think about using meal kit services that deliver the right portions of food and detailed recipes. On average, expect to pay around $9.99 per serving plus shipping. Terrible experience. I decided to give them one more try because I really wanted to see which delivery service I preferred, and now my second box has a delayed shipment. Delivery time: any time between 8 am to 8 pm. address, e-mail address, telephone number, credit card number, etc., to . Available Monday - Friday 7:30 a.m. to 4:30 p.m. CST. Home Chef starts at $6.99 per serving for a Fresh and Easy salad meal, and can scale up to $19.99 per serving for a Culinary Collection meal with Customize It options feeding just two. Plus, Home Chef provides dozens of its smoothie recipes completely free of charge if youd like to try making them yourself. Fax. Fri: 9AM - 4PM. As my first experience with this service, I'll share what I thought of my first delivery and how easy it was to use Home Chef.. I did this for about 3 months. Please Note: When ordering perishable products by phone, your order will be shipped via FedEx Next Day. Home Chef regularly comes out top in customer service surveys and has now delivered more than 200 million meals to hungry Americans since the beginning. Each meal is all ingredients (including non-perishables) for three meals, so once it's delivered you only have to use the number of ingredients for each meal. How do I change my subscription frequency? You can choose to receive two to six recipe . In the Food, Beverages & Tobacco category, I tried to be patient with them, with supply chain issues and all, but after countless orders with bad produce and substitutions (with no instructions how to prepare with said substitutions) I finally couldnt do it anymore. However, it contains all the most important items and will also be able to satisfy many requests. Customer Service. As for the meat, Home Chef packages it in separate gel-infused bags to stop it . Unlike some other companies, Home Chef has made it extremely easy to cancel your account with them by following the few steps above. New grill arrived undamaged, BUT the controller wouldn't power on. You dont need to do any prep simply pop them in the oven and youre on your way to a good meal, Grill-ready These ingredients can be placed into a grill-safe bag and cooked without any preparation, Culinary collection The dishes represent the premium end of what Home Chef has to offer and are a little more expensive than regular meals, Entree salads Make sure you get your daily dose of greens from this selection of fresh, crisp and delicious salads, Calorie-conscious If youre watching your weight, you can select your menu items from these scaled-down meals, Carb-conscious This one is for gym-goers looking to limit their carbs and bulk up their protein intake, Vegetarian Exactly what it says on the tin. They have a chatbox function which I found very helpful. 62. Multiple times we have received spoiled produce, incorrect ingredients, and even a completely different dinner bag from what we ordered. Week 2 they substituted southern biscuits for the Greek bread in a Greek entre. I order, get the ingredients, dont have to think about it, no waste etc. You can order 2, 3, 4, 5, or 6 dishes per week. Hello Fresh and Home Chef provide similar services, but each has its own features. Packages will be delivered Tuesday through Friday and they do allow you to choose the day of the week that's most convenient for you. PHONE: +1 (888) 236-7295 (available Monday-Friday 6 am - 11 pm EST, Saturday-Sunday 7 am - 7 pm EST) Its another criterion that will help determine which is better Hello Fresh vs Home Chef. Your delivery will come with step-by-step recipe cards that help you follow along and enjoy the experience of cooking nutritious and tasty meals with ease, all week long. It might be expensive for some, but it's more affordable than eating takeout every day at almost the same price. By comparing these Home Chef and Hello Fresh, you can see how many advantages they have. Ive been a HelloFresh customer for 8 weeks and decided to cancel to give Home Chef a try. Dishes can be ordered for 2, 4 or 6 people and you can opt to have between 2-6 dishes per person, per week. Keep your meat/fish in a container in the fridge (refer to your recipe card). You can also choose dishes on Home Chef that take only 15 minutes. How do I change my meal plan? Hi there, we're sorry to hear about this inconvenience. 25,000 satisfied customers. The delivery message comes to your email. Home Chef has no special plans, unlike other prepared food delivery services. This option is the best for busy people. Home Chef has a clear, three-step process on its website that will walk you through how everything works, alongside a number of different meal categories to help you choose what youd like. SUPER sketchy! You can also contact us via social media: Facebook, Pinterest and Twitter as well! Home Chef is a meal delivery service that delivers to your door once per week. We believe everyone can become a home chef. Despite their vast customer happiness, it doesn't extend to everyone. Other ways to contact us. Then these bags can be used in a refrigerator bag, Possible delivery days: all days (weekends inclusive). They are made up of the highest quality ingredients. If you have a question - feel free to send me an email! Convenience costs money, and someone that money is just a little too much for the convenience it offers. We will do our best to answer all inquiries in two weeks tops! I havent had one bad experience. I had no problems with shipping because it was delivered on time. What's on the Home Chef Menu. Hello Fresh vs Home Chef: this comparison will help you choose the best delivery service from two popular ones. The deadline for cancellations is 12 PM Central time each Friday. M - F: 9:00 am ~ 8:00 pm ET . I am in my 3rd week of being a Home Chef customer. My verdict is a 5 out of 5 stars on flavor because some of the food was so delicious that I was sad it had to end. Dont need a box this week? The subscription costs $60 per week + $9 shipping. I spent weeks trying to cancel but they always gave me the runaround. Educational; receive recipes, advice, and tips from experts. This effort brings us tremendous satisfaction and we are proud in knowing we deliver value and friendly customer service. It is cancelled now and I wont even give them a second look because you I couldnt find anyway to contact them. Does Home Chef send recipe cards? Here you will notice a complete list of all items, including the product name and its phone ID number. On a more positive note, customer service is pretty good, and the will give you credits towards the next weeks order for messed up/ spoiled items. Its easy enough to download the recipe from their website so the meal could be prepared, but I also want the glossy paper recipe for my recipe book. To check the status of your order 24 hours per day, seven days per week, simply click on customerstatus.com Home Chef will make these dishes not only healthy but also very tasty. We have had only one piece of bad produce in the entire time. Your email address will not be published. Also, these dishes are insanely delicious. . You can opt to pay a little extra for some of the premium dishes, and there are options for those counting the calories too. That was probably for the best since the rest of the box was 80 inside. However, if, for whatever reason, you find youre unable to cancel with those steps, youll want to reach out to their support staff as soon as possible so you arent charged again. It takes a lot for potatoes and carrots to get as bad as I have gotten from them - let alone the condition of tomatoes I have received. Family Friendly:These cute whales are made for fussy eaters. List of all Magic Chef Service Center in U.S.A. (Microwaves, Refrigerators, Wine & Beverage Coolers, Freezers, Ice Makers, Small Kitchen Appliances). It arrived and was installed with no problems. However, some reviewers express frustration with customer service for issues like canceling . One of our amazing Home Chef team members will cook up a response and get back to you soon. Based on over 2,900 reviews on Trustpilot, Home Chef has a 3.7 out of 5-star rating from customers. Home Chef has become one of Americas favourite meal kit delivery services. This service might be perfect for large families that struggle to come up with new meal ideas, or people that consider grocery shopping to be a real nightmare. It offers shipments coast to coast and is one of the fastest-growing platforms in the industry. And there's no expiration dates on anything. Home Chef. For people who want full control over their diet at any given time, it might be too overwhelming to choose from ten different categories each week. It all depends on your preferences and free time. Home Chef Home Chef has no special plans, unlike other prepared food delivery services. offers . The #1 Online Shop for Restaurant Equipment and Chef Supply. Pros. Once you go over $45.00, shipping is free, so it may pay off to order an extra meal or a dessert. Home Chef will be able to serve both small and larger families. Shipping is free on all orders above $45, and shipping costs for cheaper orders will vary by state and location. 0345 600 4898 (for media use only) e: Green chef support frequently asked questions. 2022 Trustpilot, Inc. All rights reserved. My experience is very different from the production people. It only takes a few minutes to sign up, but if you already have a grocery account with the Kroger retail company, you can sign up instantly as Home Chef is now part of the Kroger group. Home Chef provides flexibility and lets you skip any week. Customers can choose to add smoothies to their orders at a cost of $4.95 per serving. Norpole 1-866-789-0202. Final Verdict. Pauline L. Manager of Customer Experience Operations , Chicago Office Silvia R. Procurement Buyer Chicago Office Customer Service: (800) 90-TURBO It is a weekly subscription meal kit service that includes a mix of preportioned fresh ingredients and premade sauces and seasonings for easy cooking and assembly. Home Chef has the option of skipping the week too. Home Chef represents a great balance between convenience, nutrition and affordability. 872-225-2433. I double checked to make sure it was cancelled only to see I have meals headed to me with over 1000 mg of sodium that we cant eat. Once in there, click on the one that says Account Information. I just love everything about Home Chef. Contact Us. Customer Service: [email protected]@homichef.com You can cancel your subscription at any time but youll need to do it in advance of your next order being processed. I have requested my service to be cancelled after the THIRD BOX IN A ROW THAT ARRIVED INCOMPLETE. Healthy; made with fresh ingredients that are locally sourced, natural, and minimally processed.CONS: Pricey; a lot of people will not be able to afford this service. We have been with Home Chef a few years. There are no customization options, so there are no potential add-on surcharges. The delivery message comes to your phone twice: when you ordered and when the order is delivered. Customers are able to raise an email ticket on the website, in the app, or by calling the helpful service agents at the contact center. BTW.My spouse is pushing me to drop this company and switch over to their competition. Information provided by various external sources. You can hit my credit card to charge it in 5 mins, but TEN DAYS to issue a refund???!!! . I mean its heard to make Greek style shrimp mini flatbreads, with no shrimp. The variety and freshness of ingredients is impressive. I enjoyed the service for the most part. It's really a convenient way to make healthy, delicious meals at home without all the grocery shopping, meal prep, and spending time in the kitchen. Home Chef When ordering with Home Chef, you'll receive free delivery for orders that are over $45. In any case, the cooking process will not force you to puzzle over how to make everything quickly and tasty. Its a great way to try out a few recipes before you commit to a regular subscription. The packaging was very innovative. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Whether youre carb-conscious, vegetarian or a certified carnivore, this meal kit delivery service has something for everyone. Home Chef was awarded the number one spot in the meal kit delivery service category in a 2020 US grocery benchmark study. I have compared a few delivery services, but this one seems to be the least pricey for what you get. Home Chef also has the following additional options to its subscription services: 1.) Verification can help ensure real people write reviews about real companies. I renewed my subscription after a three year haitus. Here you will find a category for every taste. They both have a simple order and unsubscribe process. After-sale service: Geek Chef provides 30 days money-back guarantee, 1 year warranty and a lifetime technical consultation. Contact Us. Many also say that the products were fresh and organic. One shipment was delayed a day and the other was on time. WRONG!!! When you refer a friend, you get $30 off your next order and they get $30 off their first order. I have been using Home Chef for a while, but I do notice huge inconsistencies. I got to try four out of the five meals, which were all healthy. I dont often write reviews but I love Home Chef. < 30min:These meals will be ready in 30 minutes or less. It was a box with a clear cover on the top that you could take off if you wanted to peek at what you got for your meal.